Tributo Care Policies
1. Service Validity
Customers may use Tributo Care exclusively during the 30 days following the delivery date of the garment, as recorded by the corresponding courier service.
Once this period has elapsed, customers will no longer be able to use the benefits included in this program.
2. Territorial Scope
Tributo Care is only available for purchases made within the United States. Benefits will not apply to purchases made outside this territory.
3. Costs and Payment Conditions
The cost of Tributo Care will be calculated as a percentage of the total value of the garments in the order.
The program cost is NOT:
Creditable.
Refundable under any circumstances.
Eligible for promotions, discounts, and/or offers.
Customers will be informed of the cost at the time of purchase and must explicitly accept it to acquire the program.
4. Included Benefits:
Tributo Care offers the following benefits, provided the conditions established in this policy are met:
Replacement, Full Refund, or Gift Card
Customers may request a replacement of the product, a full refund, or a gift card if they experience any of the following issues:
Misfit
If the customer experiences a misfit issue, they may request a replacement, full refund, or gift card at no additional cost.
Lost, Stolen, or Damaged Items During Shipping
In cases of loss, theft, or damage to the product during transit, the customer may request a replacement, full refund, or gift card at no additional cost, including associated shipping fees.
5. Returns
Customers may request a full refund under the following conditions:
The garment must be in perfect condition, unused, and with intact tags.
The garment must be returned with its original packaging, tags, and extender (if included in the purchase).
The request must be made within the 30-day validity period.
The refund will include the cost of shipping the garment to our Tributo returns center located in Florida.
6. Restrictions
Tributo Care does not apply in the following cases:
Garments purchased from the Outlet section.
Garments that have been previously altered or modified.
Requests made outside the established validity period.
Products purchased through channels other than Fajas Tributo's official website.
Garments missing original packaging, extenders (if applicable), or intact tags at the time of return.
7. Procedure to Use Tributo Care
7.1. Notification
Customers must notify the company of their intention to use the program via official customer service channels, providing clear details about the reason for the request.
7.2. Conditions for Full Refunds
Initial Validation: Customers must provide clear and detailed photos of the product, packaging, tags, and extender (if applicable) to verify eligibility and evaluate the return request.
Video Call Requirement: In specific cases, customers may need to participate in a video call with our customer service team to:
Verify the condition of the product and required elements.
Better understand the reason for the return.
Identify potential opportunities for improving our processes and products.
7.3 Return Requirements:
The garment must be unused, in perfect condition, free of odors and stains, and returned with all original elements, including intact tags, original packaging, and the extender (if included in the purchase). Refund requests will be denied if any of these conditions are not met.
Product Return:
The customer must return the garment to the Tributo returns center in Florida, but only after receiving authorization from one of our shapers.
7.4. Validation of Conditions
Customers must send clear and detailed photos of the product, packaging, and tags to verify compliance. In some cases, a video call may be required for further evaluation.
7.5. Shipping Coverage
If approved, the refund will include the shipping cost to the Tributo returns center in Florida, provided all conditions described above are met.
7.6. Processing Time
Once the product is received at the Tributo returns center, the request will be processed within a maximum of 5 business days, following an inspection of the garment and its accessories. Refunds will be issued to the customer’s original payment method.
7.7. Request Denial
Fajas Tributo reserves the right to deny refund or exchange requests if:
The garment shows signs of use or damage.
Required elements such as original packaging, extenders, or tags are missing.
The request is made outside the 30-day validity period.
8. Customer Responsibility
Customers are responsible for:
8.1. Providing accurate information when receiving their purchase.
8.2. Complying with the conditions set forth in this policy, including providing clear evidence for any claims.
8.3. Ensuring the product is in appropriate condition for returns or exchanges, as stipulated in the restrictions section.
9. Modifications and Cancellations
Fajas Tributo reserves the right to modify the terms of this policy at any time, with prior notice published on its official website. Changes will not affect customers who purchased Tributo Care before the effective date of the new terms.
10. Limitation of Liability
Fajas Tributo will not be held responsible for:
10.1. Shipping delays caused by external factors (natural disasters, social conflicts, etc.).
10.2. Misuse of purchased products.
10.3. Errors attributable to third-party courier services.
11. Acceptance of the Policy
Purchasing Tributo Care implies full and unconditional acceptance of the terms described in this policy. If a customer disagrees with any of these terms, they should refrain from purchasing the program.